Crosborda Technologies LLC (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. Unless stated otherwise, this Privacy Policy (the “Policy”) describes the information that we gather from visitors, users, and others who access or use the Services (“you” or “your”), how we use and disclose such information, and the steps we take to safeguard your information when you visit our website or use our services we provide and/or host on our servers.We are committed to protecting your privacy and complying with all applicable laws and regulations regarding any personal information we may collect about you.
The aim of this Privacy Policy is to:
We hope this helps you to understand our privacy commitments to you.
Before you use or submit any information to us though our services, please read this policy carefully to understand our views and practices regarding your personal data. By visiting our website and/or using the Services, you consent to the privacy practices described in this Policy.
If you do not agree to this privacy policy, please do not use our Services
We collect several types of information from and about users of our Services.
1.1. Personal Information While using the Services, we will ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Information”). Personal Information may include, but is not limited to:
Your name, address, email address, phone number, and geographic location, Governmental identification information, such as copies of a passport, driver’s license, other national ID and any other information we may need to incorporate your company.
You may provide us with Personal Information when you:
Please note that if you choose not to share certain Personal Information with us, or refuse certain contact permissions, we might not be able to provide certain parts of the Services. We also may ask you to provide other information about yourself for various other purposes that we specify or make apparent at the time of collection.
1.2. Usage Information (Automatic Data Collection Technologies) We collect information about how you interact with the Services, which may include details of your visits, such as traffic data, location data, logs, and other communication data and resources you access and use. This information helps us improve our Services and deliver better and more personalized experiences. Automatically collected information may include:
We may collect certain information by automated means using technologies such as cookies, web beacons, pixels, browser analysis tools, server logs, and mobile identifiers. In many cases, the information we collect using cookies and other tools is only used in a non-identifiable manner without reference to Personal Information. For example, we may use the information to better understand website traffic patterns and to optimize your experience. In some cases, we associate the information we collect using cookies and other technology with Personal Information in order to provide you with the Services or improve your experience on our Site. We track users’ use of the Services, but we do not track users across third-party websites. We do not process or respond to web browsers’ “do not track” signals or other similar transmissions that indicate a request to disable online tracking of users who visit or use the Services
1.3. Third-Party Information and Integrations When you use and visit the Services, we may also use third-party services, such as Google, Facebook, Intercom, and others, which use cookies to collect information about you. Third parties may also use cookies, web beacons, or other devices to collect information when you use the Services. Crosborda does not control any cookies or other data collection tools that may be placed on the Site by a third party, and this Policy does not cover the use of such cookies and/or other data collection tools by any third party. We encourage you to read the privacy policies of such third parties to find out more about the information that may be collected by them and the choices you have regarding the collection, use, and sharing of such information.
1.4. Payment Information If you pay for our services on the Crosborda websites, we may collect payment information, including credit or debit card number, expiration date, security code, and billing address. Please note that we collect and process all financial information through third-party payment processing providers. As such, we do not retain any personally identifiable financial information in connection with your payments, such as credit card numbers. All such information is provided directly by you to our third-party payment processors or financing providers, and their use of your personal information is governed by their privacy notice.
We use information that we collect about you or that you provide to us, including any personal information of you or any other person whose permission and authority you have to provide for the provision of our services including:
We may also use your information to contact you about our own and third parties’ goods and services that may be of interest to you. If you do not want us to use your information in this way, please email us at support@crosborda.com
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy:
We may also disclose your personal information:
Please note that no mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We do not sell your personal information. We also never sell or share your email addresses with other companies.
We will only keep your Personal Information for as long as necessary to provide you with Crosborda Services and for legitimate and essential business purposes, such as maintaining the performance of the Crosborda Services, making data-driven business decisions about new features and offerings, complying with our legal obligations, and resolving disputes. We keep some of your personal information for as long as you are a user of Crosborda Services.
If you request, we will delete or anonymize your personal information so that it no longer identifies you, unless we are legally allowed or required to maintain certain personal information, including situations such as the following:
We take measures designed to protect Personal Information in an effort to prevent the loss, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include the use of firewalls, password protection, secure socket layer, encryption, and other security measures. All information you provide to us is stored on our secure servers.
We limit access to Personal Information to our employees, agents, contractors, and other third parties who have a business need to know. They will only process Personal Information on our instructions, and they are subject to a duty of confidentiality. We have implemented procedures to handle any suspected Personal Information breach and will notify you and any applicable regulator of a breach as legally required.
Please be aware, however, that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. The transmission of information via the internet is not completely secure, and any transmission of personal information is at your own risk. You should take special care in deciding what information you send to us via email, text messages, or other mobile transmissions, as most are not encrypted.
To protect the confidentiality of information maintained in your account, you must keep your password confidential and not disclose it to any other person. You are responsible for all uses of the Services by any person using your password. Please contact us immediately if you believe your password has been misused.
6.1. International Transfers If you choose to use the Services from the European Economic Area (the “EEA”), the United Kingdom, Switzerland, or other regions of the world with laws governing data collection and use that may differ from U.S. law, please note that you are transferring your Personal Information outside of those regions to the United States of America for storage and processing. By providing any information, including Personal Information, on or to the Services, you consent to such transfer, storage, and processing.
We offer the European Union Model Clauses, also known as Standard Contractual Clauses, to meet the adequacy and security requirements for our customers that operate in the EEA, the United Kingdom, Switzerland, and other international transfers of Personal Information (the “Model Clauses”). These Model Clauses are included and incorporated into our Data Protection Addendum. If you are located outside the U.S., the EEA, the U.K., and Switzerland, and you choose to provide Personal Information to us, we may transfer your Personal Information to the U.S. and process it there (or any other country where we operate or may have co-locations) and in accordance with our Data Protection Addendum. When you provide Personal Information, it may be sent to servers located in the U.S. and other countries around the world.
6.2. Legal Grounds for Processing (European Users) The legal grounds for our processing your Personal Information for the purposes in this Policy are as follows:
6.3. Your Rights (European Users and Others) Individuals located in certain countries, including the EEA, the United Kingdom, and Switzerland, have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to information, as well as to seek to update, delete or correct this information. You can usually do this using the settings and tools provided in your Services account. If you cannot use the settings and tools, contact us at the email address below.
Where we rely on your consent to process your Personal Information, you have the right to decline consent and/or, if provided, to withdraw consent at any time. This will not affect the lawfulness of the processing prior to the withdrawal of your consent. Additionally, in some circumstances, you can ask us to delete your Personal Information. Please note that if you withdraw consent or ask us to delete your Personal Information, we may not be able to provide certain aspects of the Services.
The Services are not directed to children under 16 years of age. We do not knowingly collect Personal Information from children under 16. If we learn that we have collected the Personal Information of a child under 16, we will take steps to delete such information from our files as soon as possible. If you are under 16, do not use or provide any information on this Website or through any of its features, register on the Websites, make any purchases through the Websites, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If you believe we might have any information from or about a child under 16, please contact us at support@crosborda.com.
In some circumstances, our Services may allow users above the age of 18 (such as healthcare providers, parents, and guardians) to submit personal information on behalf of minors. Such users assume full responsibility for their submission, use, and transmission of such information.
If you have an account on the Services, you can access and modify your Personal Information associated with your account in your profile settings or by emailing us at the email address below. We will take steps to delete your Personal Information as soon as it is practicable, but we may not be able to modify or delete your Personal Information in all circumstances, and some information may remain in archived/backup copies for our records and as otherwise required by law. We cannot delete your personal information except by also deleting your user account.
You may “opt-out” of receiving marketing or promotional emails from us by following the instructions in those emails or by emailing us at the email address below. If you opt-out, we may still send you non-promotional emails, such as emails about your account or our ongoing business relations (i.e., account verification, transactional communications, changes/updates to features of the Services, and technical and security notices).
You can close your Crosborda Account at any time per the terms set out in our Terms of Service. Closure or deletion of your Crosborda Account will mean that you permanently lose access to the Crosborda Account, personal information, and data associated with the Crosborda Account. Certain personal information or de-identified information associated with your business’s Crosborda Account may nonetheless remain on systems owned or maintained by Crosborda where required to comply with the law or our contractual obligations.
To exercise your choices about your personal information, please contact our Customer Experience team at during available support hours, or via email at support@crosborda.com
We use cookies and similar tracking technologies to collect information about your browsing activities. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you select this setting you may be unable to access certain parts of our Websites or Services, or they may not function properly.
The Services may contain links to other websites, applications, platforms, and services operated by third parties. We are not responsible for the practices employed by websites or services linked to or from the Services, nor the information or content provided to or contained therein. Please remember that when you use a link to go from the Services to another website, this Policy does not apply to those third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link on the Services, are subject to that third party’s own rules and policies. Please read those rules and policies before proceeding. In such a case, if you wish to exercise any of your rights with respect to your Personal Information, please contact the applicable third party directly.
Crosborda Technologies LLC values the privacy of its users and is dedicated to ensuring that our brand and website are not publicized using unsolicited e-mail messages, also known as spam. We require that all emails promoting Crosborda or its products are sent only to clients who have agreed to receive such messages. We prohibit any advertising of our brand and website using unsolicited email messages.
Any promotion, information, or solicitation that is sent to a person via email without their prior consent, where there is no pre-existing relationship between the sender and the recipient, is unsolicited e-mail or spam. Examples include emails sent to recipients who have opted-out, have no prior association, lack an unsubscribe option, contain false or misleading information, or are sent to harvested email addresses.
Your email address is safe with us. We never sell or share your email addresses with other companies. You can unsubscribe at any time. We require that each email message sent out from Crosborda includes an easy way for subscribers to remove themselves via an unsubscribe link. If you receive a newsletter or email and decide you don’t like it, simply click the unsubscribe link at the bottom of the email.
Crosborda encourages users and the public to report any unsolicited advertising or promotion of our website to our designated email address: support@crosborda.com. We will investigate all reports and take appropriate action to prevent further occurrences. Individuals or entities found to be in violation of this policy may be subject to legal action, including but not limited to cease and desist orders, injunctions, monetary damages, and termination of any existing partnership, contract, or affiliation with Crosborda.
Depending on your location, you may have the following rights regarding your personal data:
To exercise these rights, please contact us at the information below.
We reserve the right to change the provisions of this Policy at any time. Please revisit this page periodically to stay aware of any changes. If we modify this Policy, we will make it available through the Services and indicate the date of the latest revision. Your continued use of the Services after the revised Policy has become effective indicates that you have read, understood, and agreed to the current version of this Policy.
We will notify you of material changes, changes that limit any of the rights you have related to the manner in which we process your personal information under this Privacy Policy, or that we are required to disclose by law via a prominent notice on our website, login screen, your mobile app, or via email at least 30 days prior to the changes taking effect. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Websites and this Privacy Policy to check for any changes.
If you have any questions, compliant or concerns about this Privacy Policy, or you require further information not already provided, please contact us by sending an email to support@crosborda.com
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